Frequently Asked Questions

Who can do it?

SkyPoint Climb has been designed with a moderate to high thrill level. For those who enjoy a sense of security, an internal hand rail will run along the full length of the Climb course and for those who like to 'live on the edge' they will enjoy the freedom to walk along the side of the building which is open to the views and the vertical drop.

Climbers must have moderate fitness and strength levels and be able to comfortably walk approximately 280 stairs in addition to climbing some mid-length step ladders.

Climbers will take regular stops throughout the experience however will need to be able to remain standing throughout their time on the Climb course which is approximately 30 minutes. There are no toilet facilities on the Climb component of the experience.

Who can't do it?

All people considering participation in SkyPoint Climb must consider their physical and psychological ability to safely complete the Climb without endangering themselves or anyone else participating in a Climb. SkyPoint is very supportive of all customers wanting to participate in a Climb, however please be aware that we reserve the right to decline participation at our sole discretion and must complete the Medical Clearance Certificate.

To participate successfully generally requires;

  • The ability to Climb independently without the support of another and without the support of walking aids
  • A moderate level of fitness and strength with the ability to traverse inclines of between 30 and 65 degrees for approximately 110 metres at a slow to medium paced walk
  • Full body control with good hand-eye-foot coordination

SkyPoint Climb does not allow customers to participate in the Climb if they:

  • Under 130 centimetres in height
  • Weigh in excess of 136 kilograms fully clothed
  • Under the age of 12 years
  • Are greater than 20 weeks pregnant (under 20 weeks pregnant requires a medical certificate)
  • Suffer from Broken Bones or severely Impaired Limbs
  • Have recently undergone Surgery or have been under the effect of Sedatives or General Anaesthesia within the last 48 hours
  • A limb, joint or back injury or broken bone that currently affects fitness, strength or ability to climb independently
  • Suffer from Vertigo, Dizziness or Balance problems
  • Suffer from a Heart or Cardiovascular condition that has been diagnosed within the last 6 weeks or for which the customer is not following a medical practitioner's Medical Condition Management Plan
  • Suffer from Chest Pain or Shortness of Breath
  • Suffer from Epilepsy and are within 6 months from having been diagnosed
  • Have suffered a Fit, Seizure or Fainting Episode in the past 6 months
  • Have suffered from Syncope or Blackouts in the last 12 months
  • Suffer from Acrophobia (true fear of heights)
  • Register a blood-alcohol reading of 0.05% or higher during the compulsory breath test
  • Are considered by SkyPoint staff to be under the influence of substances or drugs (whether prescription or not)

SkyPoint Climb advises that the following conditions may also prevent any person from safely participating in the Climb experience. If any of these do, or could possibly apply to you, you should seek advice and clearance from a medical practitioner before climbing:

  • All Heart or Cardiovascular conditions (including high or low blood pressure)
  • All Respiratory Conditions
  • Back, Limb or Joint Injuries or conditions impacting stair climbing ability
  • Visual impairment (other than those who wear prescription glasses or contact lenses)
  • Learning Conditions
  • Epilepsy
  • Sleep Conditions
  • Kidney or Renal Condition
  • Neurological Conditions
  • Acute Gastrointestinal problem
  • Pregnancy
  • Any other medical condition or health concern which may affect or cause you to doubt your fitness, strength or ability to complete the Climb independently.

Climbers who suffer from Diabetes, a life threatening or debilitating Allergy or any other Medical Condition that requires management, will be required to provide details of a Management Plan for their specific condition to ensure that they will be capable of safely completing the Climb.

Can a child climb?

Climbers must be 12 years or older and must be a minimum of 130 cms tall. SkyPoint Climb child age is 12 to 15 years inclusive. Children aged between 12 and 15 years must be accompanied by a full-paying Adult. The Adult to Child ratio is 1 Adult for 2 Children.

How long will the SkyPoint Climb take?

Each SkyPoint Climb takes approximately 90 minutes from beginning to end. This includes a safety briefing, suiting up, the Climb and de-gearing.

What should I wear on my SkyPoint Climb?

  1. Fully enclosed, rubber soled sports or hiking style shoes that offer good support and grip and are suitable for walking. No open toe shoes are allowed on the Climb.
  2. You should wear comfortable clothing appropriate for the prevailing weather conditions on the date of your Climb.
  3. SkyPoint Climb is an all-weather experience and in the event of wet weather, Climbers will be supplied with weather resistant jackets and pants.
  4. All Climbers will be provided with and must wear a Climb Suit that is worn over your own clothing.
  5. No loose items, including jewellery such as rings, necklaces, piercing jewellery and watches will be allowed on the SkyPoint Climb and whilst lockers are supplied, SkyPoint cannot take responsibility for the security of valuables and advises you not to bring valuables with you.
  6. Guests with sun-glasses and prescription glasses will be provided with an attachment to secure them.

Can I take my camera on SkyPoint Climb?

No. Loose items cannot be taken on SkyPoint Climb, including cameras, camcorders and mobile phones. Your Climb Leader will take a variety of photographs of you, including your complimentary Climb Group photograph.

What will I do with my valuables?

SkyPoint Climb recommends you leave valuables at home. Lockers are made available at SkyPoint Climb Mission Control for securing any valuables you have on you. The lockers will be large enough to fit a small back-pack. SkyPoint is not able to take responsibility for the security of any belongings you leave in these lockers and accepts no responsibility for the storage of larger bags, suitcases or other items that do not fit in the available locker.

Do SkyPoint Climbs depart in all weather conditions?

SkyPoint Climb operates in all weather conditions, with the exception of electrical storms, hail storms or excessively strong wind conditions (in which cases the Climb will be rescheduled). Climbers must still arrive 15 minutes prior to their scheduled Climb time regardless of weather conditions. SkyPoint Climb will decide in its absolute discretion whether a Climb is proceeding or not.

What if there is a deck closure on the day of my climb?

Your climb will still go ahead. SkyPoint reserves the right to close the Observation Deck at any time. This may hinder your entry into the Observation Deck after your Climb. You are able to use your complimentary Observation Deck entry either before the Deck Closure, the day before your climb or the day after your climb.

Is SkyPoint Climb wheelchair accessible?

No, the Climb is not wheelchair accessible, however SkyPoint Observation Deck is accessible to people in a wheelchair.

Are there any age restrictions?

Yes, SkyPoint Climbers are restricted to 12 years and over to meet safety requirements. Children aged between 12 and 15 years must be accompanied by a responsible full paying Adult. A minimum of 1 responsible Adult for every 2 accompanying children is required. Those over the age of 75 years will be required to seek advice and clearance from a medical practitioner before climbing and have that practitioner complete a Medical Clearance Certificate.

Are there any health restrictions and requirements?

Yes there are. SkyPoint Climbers must sign a Climber Declaration before participating and we advise that you should review this Declaration before making the decision to Climb. This Declaration outlines the Health & Safety Requirements, including the medical and psychological conditions that make individuals unable to safely participate in a Climb.

Can people with Medical or Psychological Conditions or a Disability participate in a Climb?

All people considering participation in SkyPoint Climb must consider their physical and psychological ability to safely complete the Climb without endangering themselves or anyone else participating in a Climb. SkyPoint is very supportive of all customers wanting to participate in a Climb, however please be aware that we reserve the right to decline participation at our sole discretion.

To participate successfully generally requires;

  • The ability to Climb independently without the support of another and without the support of walking aids
  • A moderate level of fitness and strength with the ability to traverse inclines of between 30 and 65 degrees for approximately 110 metres at a slow to medium paced walk
  • Full body control with good hand-eye-foot coordination

SkyPoint Climb does not allow customers to participate in the Climb if they:

  • Under 130 centimetres in height
  • Weigh in excess of 136 kilograms fully clothed
  • Are greater than 20 weeks Pregnant
  • Suffer from Broken Bones or severely Impaired Limbs
  • Have recently undergone Surgery or have been under the effect of Sedatives or General Anaesthesia within the last 48 hours
  • A limb, joint or back injury or broken bone that currently affects fitness, strength or ability to climb independently
  • Suffer from Vertigo, Dizziness or Balance problems
  • Suffer from a Heart or Cardiovascular condition that has been diagnosed within the last 6 weeks or for which the customer is not following a medical practitioner's Medical Condition Management Plan
  • Suffer from Chest Pain or Shortness of Breath
  • Suffer from Epilepsy and are within 6 months from having been diagnosed
  • Have suffered a Fit, Seizure or Fainting Episode in the past 6 months
  • Have suffered from Syncope or Blackouts in the last 12 months
  • Suffer from Acrophobia (true fear of heights)
  • Register a blood-alcohol reading of 0.05% or higher during the compulsory breath test
  • Are considered by SkyPoint staff to be under the influence of substances or drugs (whether prescription or not)

SkyPoint Climb advises that the following conditions may also prevent any person from safely participating in the Climb experience. If any of these do, or could possibly apply to you, you should seek advice and clearance from a medical practitioner before climbing:

  • All Heart or Cardiovascular conditions (including high or low blood pressure)
  • All Respiratory Conditions
  • Back, Limb or Joint Injuries or conditions impacting stair climbing ability
  • Visual impairment (other than those who wear prescription glasses or contact lenses)
  • Learning Conditions
  • Epilepsy
  • Sleep Conditions
  • Kidney or Renal Condition
  • Neurological Conditions
  • Acute Gastrointestinal problem
  • Pregnancy
  • Any other medical condition or health concern which may affect or cause you to doubt your fitness, strength or ability to complete the Climb independently.

Climbers who suffer from Diabetes, a life threatening or debilitating Allergy or any other Medical Condition that requires management, will be required to provide details of a Management Plan for their specific condition to ensure that they will be capable of safely completing the Climb.

What about drinking alcohol prior to doing a SkyPoint Climb?

As all SkyPoint Climbers will be breath tested upon check in, it is imperative that your Blood Alcohol Concentration is under 0.05%. Climbers who blow over this level will not be permitted to Climb. If you refuse to be breath tested you will not be able to participate and your ticket will be non-refundable.

Should I go on SkyPoint Climb if I am afraid of heights?

SkyPoint Climb is a completely safe experience. You will be in a safety-harness and attached to the external walkway at all times. If you do have a fear of heights, it is best to inform your Climb Leader so that they can consider the best way to assist you to conquer your fear.

SkyPoint Climb is not appropriate for individuals with Acrophobia (true and diagnosed fear of heights), and people with this condition are not permitted to Climb.

Is SkyPoint Observation Deck included in my SkyPoint Climb experience?

Yes. You – the Climber, are granted one complimentary entry to SkyPoint Observation Deck for the date of your Climb. We recommend you use it to celebrate your accomplishment with friends in Seventy7 Cafe + Bar after your Climb. This ticket is non-transferable.

Where can I Park?

SkyPoint has ample complimentary car parking in the Visitors Carpark under the Q1 Building via Hamilton Avenue. This complimentary parking is available for the duration of your visit to SkyPoint Climb and SkyPoint Observation Deck only.

Are Transfers available?

Please see your Hotel Tour Desk or Concierge for the best transport option for you from your Hotel.

 

Can I climb if I'm pregnant?

Climbs are generally offered to pregnant women up and no greater than their 20th week of pregnancy, provided that the pregnancy is a low-risk pregnancy.

Please note that specific harnesses and equipment are not available for expectant mothers, and each Climber should consider the comfort and safety of available equipment based on their pregnancy.

Expectant mothers less than 20 weeks pregnant must consult a medical practitioner before participating in a Climb experience and have that practitioner complete and sign a SkyPoint Climb Medical Clearance Certificate.

It is strongly recommended that customers consult their obstetrician or treating doctor, or a medical practitioner who can contact their treating doctor with any concerns. Any decision to participate in the SkyPoint Climb, regardless of any medical clearance, is at the risk of the participant.

Climbs are not available to pregnant women undergoing a high-risk pregnancy, or with medical conditions that could affect their ability to participate in and complete the Climb safely and comfortably. Relevant medical conditions may include:

  • High or low blood pressure
  • Abnormal bleeding or cramping
  • Extreme morning sickness
  • Diabetes; and
  • Other medical conditions such as epilepsy and back injuries.

Climbers are attached to a continuous static fall arrest line via a harness, lanyard and attachment equipment. Each Climber is also required to carry equipment on their belt weighing between 2.5 and 3.5 kilograms. If a Climber slipped, tripped or fell along the Climb route, the Climber may experience a jerk delivered through the belt. Pregnant Climbers should note that such jerks can result in a maternal or foetal injury.

Can I bring my Medication with me on the Climb?

Essential medication, for example diabetic and asthmatic medications can be taken onto the Climb at SkyPoint's discretion and in line with Health & Safety requirements. Your Climb Leader would carry it on your behalf.

Can I wear my prescription or sunglasses on the Climb?

Yes. SkyPoint Climb will supply a special lanyard to ensure your glasses remain attached to you at all times.

What language will the Climb briefings and commentary be given in?

Currently, SkyPoint Climbs are offered in English only.

For any further questions please contact us by clicking below.