SKYPOINT UPDATE

SkyPoint and SkyPoint Climb are open

The health & wellbeing of our guests and team members is incredibly important to us. We have introduced a range of measures to ensure every visit is a safe and enjoyable one. Our comprehensive COVID Safe plan has been reviewed and approved by Queensland Health. 

All guests must wear masks throughout their day as mandated by Queensland Health. Guests with medical conditions preventing their ability to wear a mask and guests under the age of 12 are not required to wear masks. Masks can be removed to consume food or drink however guests must remain seated. More information can be found on the Queensland Health website: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/protect-yourself-others/face-masks

 

CHECK-IN:

All guests must sign in for contact tracing at SkyPoint using the Check In QLD app. Download it here, enter your details once and use it to check-in when you arrive.

 

FAQs

  1. Are you open today?
    1. SkyPoint is open from 7.30am on Saturday 3rd July.

  2. I have purchased 3-Day Tickets to SkyPoint, I have visited one of my three days, do I get a refund/credit for the other two days?
    1. Guests who have purchased a 1 or 3 Day ticket are reminded that their tickets have 12 months validity from purchase.

      If you have activated your 3 day ticket, please contact our administration team at [email protected] 

  3. I scanned my pass and then you asked for my details again – why do I have to give them twice? / Why can’t you just use my Pass details for contact tracing?
    1. Your privacy is important to us, so when we collect your information upon purchase or entry, it is used only for your product experience and is collected, stored, and used based on our Privacy Policy. Currently, Queensland Health requires SkyPoint to take and store particular details for contact tracing.

      Our Privacy Policy states that we cannot share your information with other entities, which is why we have to ask you to share your details with us again. We then enter your information into a separate database, where your information is stored for 2 months, used only for contact tracing if required, and then deleted. SkyPoint follows Queensland Health guidelines for collecting information – you can learn more here: https://www.covid19.qld.gov.au/government-actions/covid-safe-businesses/information-privacy  

  4. What happens with my details when I provide them for contract tracing?
    1. For contact tracing purposes, Queensland Health requires SkyPoint as a Tourism Business to keep your information for 2 months – it will only be used for contact tracing, if required.

      After 2 months, your information will be deleted. SkyPoint respects your privacy and follows Queensland Health guidelines for collecting information – you can learn more here: https://www.covid19.qld.gov.au/government-actions/covid-safe-businesses/information-privacy