SKYPOINT UPDATE

SkyPoint and SkyPoint Climb are open

The health & wellbeing of our guests and team members is incredibly important to us. We have introduced a range of measures to ensure every visit is a safe and enjoyable one. Our comprehensive COVID Safe plan has been reviewed and approved by Queensland Health. 

All guests must wear masks throughout their day as mandated by Queensland Health. Guests with medical conditions preventing their ability to wear a mask and guests under the age of 12 are not required to wear masks. Masks can be removed to consume food or drink however guests must remain seated. More information can be found on the Queensland Health website: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/protect-yourself-others/face-masks

 

CHECK-IN:

All guests must sign in for contact tracing at SkyPoint using the Check In QLD app. Download it here, enter your details once and use it to check-in when you arrive.

 

Here's what you can expect when you visit
BEFORE YOU VISIT
BEFORE YOU VISIT

Do not visit if you or anyone in your group are unwell.

To help reduce contact, we recommend that you purchase your entry ticket online.

WHEN YOU ARRIVE
WHEN YOU ARRIVE

Venue capacity has been reduced based on Queensland Government requirements. Friendly team members will assist with the entry process so we may monitor numbers carefully.

To assist with contact tracing, the name, address and mobile number for each group will be collected upon entry.

PHYSICAL DISTANCING
PHYSICAL DISTANCING

Always maintain 1.5m from others.

Floor indicators show the appropriate spacing required.

HYGIENE AND CLEANING
HYGIENE AND CLEANING

Hand washing facilities & hand sanitiser are available throughout the venue.

Hygiene & Cleaning supplies are regularly monitored and replenished.

High touch surfaces are regularly cleaned and disinfected.

FOOD, BEVERAGE AND RETAIL
FOOD, BEVERAGE AND RETAIL

Contactless payment is preferred.

Dining seating has been reconfigured to accommodate safe physical distancing.

Self-serve condiment and cutlery stations have been removed.

Buffet and water station use are temporarily unavailable.

CONTACT TRACING
CONTACT TRACING

Queensland Health requires SkyPoint to record the name, address, and mobile number for each group upon entry for contact tracing purposes. This information is stored for 2 months and is used only for contact tracing (if required), and then deleted after a 2-month holding period. 

FAQs

  1. Are you open today?

    1. SkyPoint is open from 7.30am on Saturday 3rd July.

  2. I have purchased 3-Day Tickets to SkyPoint, I have visited one of my three days, do I get a refund/credit for the other two days?

    1. Guests who have purchased a 1 or 3 Day ticket are reminded that their tickets have 12 months validity from purchase.

      If you have activated your 3 day ticket, please contact our administration team at [email protected] 

  3. I scanned my pass and then you asked for my details again – why do I have to give them twice? / Why can’t you just use my Pass details for contact tracing?

    1. Your privacy is important to us, so when we collect your information upon purchase or entry, it is used only for your product experience and is collected, stored, and used based on our Privacy Policy. Currently, Queensland Health requires SkyPoint to take and store particular details for contact tracing.

      Our Privacy Policy states that we cannot share your information with other entities, which is why we have to ask you to share your details with us again. We then enter your information into a separate database, where your information is stored for 2 months, used only for contact tracing if required, and then deleted. SkyPoint follows Queensland Health guidelines for collecting information – you can learn more here: https://www.covid19.qld.gov.au/government-actions/covid-safe-businesses/information-privacy  

  4. What happens with my details when I provide them for contract tracing?

    1. For contact tracing purposes, Queensland Health requires SkyPoint as a Tourism Business to keep your information for 2 months – it will only be used for contact tracing, if required.

      After 2 months, your information will be deleted. SkyPoint respects your privacy and follows Queensland Health guidelines for collecting information – you can learn more here: https://www.covid19.qld.gov.au/government-actions/covid-safe-businesses/information-privacy