COVID-19 UPDATE

SkyPoint Observation Deck and Climb are re-opening on July 10th

Following the government ban on all tourism experiences and licensed restaurants, SkyPoint temporarily ceased operating from March 23rd 2020, and will re-open on July 10th in line with the Stage 3 of the Queensland Government's Roadmap to Easing Restrictions.

Passholders will receive an email communication regarding their Annual Passes and all ticketholders can read more about their specific ticket in the FAQs below.
 
We will continue to keep you updated and we look forward to welcoming our valued guests and passholders back very soon. 

 

FAQs

  1. Are you open today?
    1. SkyPoint Observation Deck and Climb have temporarily ceased operating.

  2. Why did SkyPoint close?
    1. SkyPoint falls under the category of an entertainment venue and licensed restaurants and as such is apart of the new government regulations restricted these venues from operating as they attempt to minimise the impacts of Coronavirus (COVID-19). We can assure the public that we have not been notified of any confirmed cases of the Coronavirus (COVID-19) at our properties. We will continue to monitor and follow advice from Government Health Authorities and look forward to welcoming our valued guests and passholders back very soon.

  3. You have said keeping the SkyPoint open was safe, why are you now closing?
    1. SkyPoint has continued to closely follow advice from Government Health Authorities in prioritising the health and safety of our staff and guests. In line with the most recent updates from these authorities due to the escalation of the risks associated with Coronavirus (COVID-19), it has now been determined that SkyPoint Observation Deck and Climb need to cease operating. We will continue to update our response to COVID-19 based on advice from these authorities.

  4. I am an Annual Passholder, will I be given a refund or credit for the time of closure?
    1. SkyPoint has its guests front of mind to ensure we are creating the best possible experience. Given the necessary cease of operation in line with advice from Government Health Authorities, we will be offering all Annual Passholders whose passes are valid during the closure period an extension of the closure period, plus an extra month. This will come into effect upon the reopening of SkyPoint Observation Deck.

  5. When will you reopen?
    1. Due to the current environment, we are unable to provide a re-opening date as yet. We look forward to welcoming SkyPoint guests back, upon advice from government health authorities.

  6. I have purchased 3-Day Tickets to SkyPoint, I have visited one of my three days, do I get a refund/credit for the other two days?
    1. Due to the current circumstances, we have extended the validity of 1/3 day tickets through to March 31, 2021. Please contact our Administration team on [email protected] when you are ready to visit. You will need to provide them with your personal details, so they can find the initial reservation and proof of partial redemption. We look forward to welcoming you into our parks once we reopen.

  7. I have purchased 1/3-Day Tickets to SkyPoint however, my plans have changed (cancellation of trip/postponing of trip/cannot visit SkyPoint during visit) due to the closure, do I get a refund/credit?
    1. Due to the current circumstances, we have extended the validity of 1/3 day tickets through to March 31, 2021. Please contact our Guest Services team on [email protected] when you are ready to visit. You will need to provide them with your personal details, so they can find the initial reservation and proof of partial redemption. We look forward to welcoming you into our parks once we reopen.

  8. I have purchased a SkyPoint Climb experience; will I be refunded?
    1. Due to the current circumstances, cancelled climbs will be rebooked into an alternative available date once SkyPoint re-opens. Please contact our Guest Services team on [email protected] when you are ready to visit. You will need to provide them with your personal details, so they can find the initial reservation. We look forward to welcoming you into our parks once we reopen.