COVID-19 UPDATE

IMPORTANT UPDATE: SkyPoint and SkyPoint Climb are open.

SkyPoint is taking the advice of Queensland Health.
As the Gold Coast is not currently required to be in lockdown, SkyPoint will remain open until further notice. 

Have you been in the Greater Brisbane Region since 2 January 2021? Click here to view the latest health advice from Queensland Health.

We appreciate your understanding as there may be some differences during your SkyPoint and SkyPoint Climb experiences during this time.

We encourage you to continue visiting this page for any updates on changes to our operations and we look forward to welcoming you to SkyPoint soon.

 

FAQs

  1. Are you open today?
    1. SkyPoint Observation Deck and SkyPoint Climb are to remain open during the temporary lockdown of Greater Brisbane. 

      Our hours can change seasonally, and deck closures occur from time to time. Please check our hours of operation webpage for the most current times.

  2. I am an Annual Passholder, will I be given a refund or credit for the time of closure?
    1. SkyPoint has its guests front of mind to ensure we are creating the best possible experience. Given the necessary cease of operation in line with advice from Government Health Authorities, we will be offering all Annual Passholders whose passes are valid during the closure period an extension of the closure period, plus an extra month.

  3. I have purchased 3-Day Tickets to SkyPoint, I have visited one of my three days, do I get a refund/credit for the other two days?
    1. Due to the current circumstances, we have extended the validity of 1/3 day tickets through to March 31, 2021. Please contact our Administration team on [email protected] when you are ready to visit. You will need to provide them with your personal details, so they can find the initial reservation and proof of partial redemption. We look forward to welcoming you back to the SkyPoint Observation Deck.

  4. I have purchased 1/3-Day Tickets to SkyPoint however, my plans have changed (cancellation of trip/postponing of trip/cannot visit SkyPoint during visit) due to the closure, do I get a refund/credit?
    1. Due to the current circumstances, we have extended the validity of 1/3 day tickets through to March 31, 2021. Please contact our Guest Services team on [email protected] when you are ready to visit. You will need to provide them with your personal details, so they can find the initial reservation and proof of partial redemption. We look forward to welcoming you back to the SkyPoint Observation Deck.

  5. I scanned my pass and then you asked for my details again – why do I have to give them twice? / Why can’t you just use my Pass details for contact tracing?
    1. Your privacy is important to us, so when we collect your information upon purchase or entry, it is used only for your product experience and is collected, stored, and used based on our Privacy Policy. Currently, Queensland Health requires SkyPoint to take and store particular details for contact tracing.

      Our Privacy Policy states that we cannot share your information with other entities, which is why we have to ask you to share your details with us again. We then enter your information into a separate database, where your information is stored for 2 months, used only for contact tracing if required, and then deleted. SkyPoint follows Queensland Health guidelines for collecting information – you can learn more here: https://www.covid19.qld.gov.au/government-actions/covid-safe-businesses/information-privacy  

  6. What happens with my details when I provide them for contract tracing?
    1. For contact tracing purposes, Queensland Health requires SkyPoint as a Tourism Business to keep your information for 2 months – it will only be used for contact tracing, if required.

      After 2 months, your information will be deleted. SkyPoint respects your privacy and follows Queensland Health guidelines for collecting information – you can learn more here: https://www.covid19.qld.gov.au/government-actions/covid-safe-businesses/information-privacy