COVID-19 UPDATE

SkyPoint Observation Deck and Climb have now re-opened as of July 10th

Following the government ban on all tourism experiences and licensed restaurants, SkyPoint temporarily ceased operating from March 23rd 2020, and re-opened on July 10th in line with the Stage 3 of the Queensland Government's Roadmap to Easing Restrictions.

Passholders have received an email communication regarding their Annual Passes and all ticketholders can read more about their specific ticket in the FAQs below.
 
We are pleased to welcome our valued guests and passholders back to the venue. 

 

FAQs

  1. Are you open today?
    1. SkyPoint Observation Deck and Climb re-opened on July 10th in line with Stage 3 of the Queensland Government's Roadmap to Easing Restrictions.

      Our hours can change seasonally, and deck closures occur from time to time. Please check our hours of operation webpage for the most current times.

  2. I am an Annual Passholder, will I be given a refund or credit for the time of closure?
    1. SkyPoint has its guests front of mind to ensure we are creating the best possible experience. Given the necessary cease of operation in line with advice from Government Health Authorities, we will be offering all Annual Passholders whose passes are valid during the closure period an extension of the closure period, plus an extra month.

  3. I have purchased 3-Day Tickets to SkyPoint, I have visited one of my three days, do I get a refund/credit for the other two days?
    1. Due to the current circumstances, we have extended the validity of 1/3 day tickets through to March 31, 2021. Please contact our Administration team on [email protected] when you are ready to visit. You will need to provide them with your personal details, so they can find the initial reservation and proof of partial redemption. We look forward to welcoming you back to the SkyPoint Observation Deck.

  4. I have purchased 1/3-Day Tickets to SkyPoint however, my plans have changed (cancellation of trip/postponing of trip/cannot visit SkyPoint during visit) due to the closure, do I get a refund/credit?
    1. Due to the current circumstances, we have extended the validity of 1/3 day tickets through to March 31, 2021. Please contact our Guest Services team on [email protected] when you are ready to visit. You will need to provide them with your personal details, so they can find the initial reservation and proof of partial redemption. We look forward to welcoming you back to the SkyPoint Observation Deck.

  5. I scanned my pass and then you asked for my details again – why do I have to give them twice? / Why can’t you just use my Pass details for contact tracing?
    1. Your privacy is important to us, so when we collect your information upon purchase or entry, it is used only for your product experience and is collected, stored, and used based on our Privacy Policy. Currently, Queensland Health requires SkyPoint to take and store particular details for contact tracing.

      Our Privacy Policy states that we cannot share your information with other entities, which is why we have to ask you to share your details with us again. We then enter your information into a separate database, where your information is stored for 2 months, used only for contact tracing if required, and then deleted. SkyPoint follows Queensland Health guidelines for collecting information – you can learn more here: https://www.covid19.qld.gov.au/government-actions/covid-safe-businesses/information-privacy  

  6. What happens with my details when I provide them for contract tracing?
    1. For contact tracing purposes, Queensland Health requires SkyPoint as a Tourism Business to keep your information for 2 months – it will only be used for contact tracing, if required.

      After 2 months, your information will be deleted. SkyPoint respects your privacy and follows Queensland Health guidelines for collecting information – you can learn more here: https://www.covid19.qld.gov.au/government-actions/covid-safe-businesses/information-privacy